'Dear John and Davina, The new kitchen is looking wonderful. Our decorater has almost finished and then its just the floor and the remaining plinth to go in. The transformation is amazing! Our thanks to HKS and especially Nick for his help and patience in organising everything so superbly. Also thanks to Roy for his craftsmanship'. (Mr and Mrs W., Eastbourne, March 2013).
'Further to my conversation with Sue at the showroom earlier today, a short note to say thank you very much for all your efforts at my house in Eastbourne. I am delighted with the installation and really appreciate the quality finish that has been given to it. The bathroom and cloakroom designs are excellent and seem to be so much bigger, the wardrobes are really good quality and the new doors make the house so much brighter. Overall, a fantastic job, so many thanks to you.' (Mr M., Eastbourne, March 2013).
'We would like to thank everyone concerned in this project from John at the design stage through to Nick and Roy at the delivery and fitting phase. It was gratifying to have a team of people who worked well with our builders on a complex operation. Thanks also to the Head Office staff and Davina at the Eastbourne showroom.
This is our second HKS kitchen and we have had a positive experience on both projects. The quality of the kitchens and the skilled installation speaks for itself. Our thanks and best wishes to you all.' (Mr and Mrs S., Eastbourne, February 2013).
'Just a note to say thank you! I couldn't be more pleased with my new kitchen. Please convey my thanks to all concerned, especially Malcolm. As always, your Staff/Contractors were professional and courteous'. (Mrs R., St.Leonards-on-Sea, February 2013).
'Thank you for your letter of 11th December and the flower bouquet gift we received yesterday. You probably realise that both gestures are extremely rare these days but count for nothing unless you are confident that the product and services are fully worthy. I am pleased to let you know that we are absolutely delighted with the design and quality of the bedroom suite provided and so pleasantly surprised also that with it came an exceptional level of care and attention to detail and good old fashioned customer service- in fact, second to none that we have experienced in recent years.
If we had known of this exemplary level of quality and customer care, I very much doubt your sales team would have lost a number of orders for which they have quoted over the past 20 years. However, we certainly wouldnt hesitate in future and have already recommended HKS to friends over the festive period who were as impressed as we are with the bedroom design, style and fitting. It really is a first class job.
I am semi-retired from the very competitive IT industry and know all about the frustration of having to deal with questions of price and discount (especially painful when you know that you're up against an inferior product and/or service). My only comment therefore is how to perhaps argue better the case for 'you get what you pay for'. In the case of our order with HKS, I would say that the project cost represented excellent value for money but of course this view point is only realisable on completion and not necessarily a given as we were trying to get Gary Sparks to agree a discount which would better align the cost of the two alternative quotes we obtained elsewhere. We did however appreciate the apparent lack of pressure to sign which in no way came across in any complacent fashion.
Genuinely, if we had not placed our order with HKS, I now know that we would have made a mistake.
Excellent customer service is obviously instilled in all your team but a special mention I must make to your Installation Manager, Phil Irwin- he kept us fully informed and displayed a level of professionalism rarely seen these days; a great ambassador for HKS and a perfect demonstration of 'how it can and should be done'. Thank you. (Mr and Mrs L., Lewes, January 2013).
'Your people worked to a high quality standard and didn't try to rush things to meet some other agenda. Also they all asked Sue and I for views when options presented themselves, and Pauline and Christine were particularly empathetic in the sales situation and totally demonstrated they sought to achieve our aims, and not those of HKS per se. As a result we felt comfortable with them and relaxed to increase the contact in a design climate of trust and openness. The result has been that Sue and I now own the most delightful kitchen we have ever had, of a colour and style we love, and at a price we have been able to afford. Your installation practice too worked smoothly as far as we could see and even the fridge-freezer fitted perfectly!! The quality of fitting, plumbing, electrical positioning and tiling have all been of a high standard.
So, thank you all once again. Feel free to drop by if you want to see the kitchen "in use" and we will be happy to be a reference for you on the odd occasion should HKS need it in future. (Mr and Mrs L., January 2013).
'Many thanks for your help and patience over the last year. Our new kitchen was well worth the wait and is everything I dreamed it would be. Also the bathroom is looking stunning! Please feel free to come and take those photos anytime you are passing. Wishing you all a wonderful Christmas and prosperous 2013. (Mr and Mrs A., December 2012).
'Just a note to say that we are delighted with the design and execution of our new kitchen. Special thanks to Dave for his hard work and attention to detail.' (Mr and Mrs M., Worth, December 2012).
'Thank you for a job well done'. (Mrs H., Winchelsea, December 2012).
'Just wanted to drop you a line to thank you and the team again for two fabulous pieces of work in our home. The under floor heating is luxury personified and I think we have met the most meticulous tiler in the country, possibly the world! I am sure we will be in touch again in the future when we come up with another project.' (Mr and Mrs T., Haywards Heath, November 2012)
'I would like to take the opportunity to thank Nigel, Malcolm and Phil for giving me a great service, whilst installing my wardrobe cupboards and renewing my bathroom basin and units. I am delighted with the results. They were always on hand to answer any questions and kept in touch regarding dates for installation. Always friendly and courteous. A great recommendation.' (Mrs D., Battle, September 2012).
'Thank you for all the work. It has gone smoothly and the bathroom looks good.' (Mr O., Lewes, September 2012).
'I have to say thank you for all your help with our kitchen as I've now seen the finished result and we're very happy. So please can you pass on our thanks to all those involved.' (Mr H., Ardingly, August 2012).
'Thank you so much for all your help in creating our fantastic kitchen! We feel like we've met most of the team and you all worked so smoothly, co-ordinated excellently by Nick. We really appreciate that any queries we had were sorted out extremely promptly! You have been great and we'd highly recommend you! Many thanks. (Mr and Mrs J., Eastbourne, August 2012).
'We have recently had our kitchen completely refurbished by HKS and are absolutely delighted with the result. Not only are we particularly pleased with the quality of all that has been installed but we also felt that we had to mention how impressed we were with the standard of workmanship and the reliability, not to mention the pleasant manner, of the entire team involved.
From our first meeting with Lloyd in the showroom onwards, everything was dealt with in a highly satisfactory and professional manner. Please pass on our thanks to Lloyd, Phil the installation manager, Stewart and his son for the plastering, Ben the electrician, Joe the tiler, Gerry the Corian fitter, and Dave who seemed to be the master of all he surveyed. We felt that what each of them contributed was nothing short of exceptional and we are grateful to them all for making the whole process as painless as possible.' (Mr and Mrs M., Forest Row, July 2012).
'Thank you so much for our magnificent kitchen. It has been admired by all who visit. No-one so far has recognised the Character Oak, everyone asks the name of the wood. It really has the 'wow' factor. Thank you Nigel for the design, Phil for keeping an eye on things and a special mention for our very capable and thoughtful fitter Dave, the absolute best! (Mrs V., Crawley Down, July 2012).
'May I take this opportunity of thanking Nick Rust and all the HKS team for being so helpful'. (Mr H., Eastbourne, June 2012).
'I'm pleased to tell you that we are both delighted with the new kitchen.' (Mr and Mrs K., Eastbourne, June 2012).
'We are writing to say 'thank you' to the whole team who supplied and fitted our lovely bathroom! From our first meeting with you and your patience at talking us through all the options on offer was superb. The service we received from then was also to a very high standard throughout. Phil who was our Project Manager, and Mark who worked so hard with the actual fitting - we cannot thank enough! We are now enjoying the excellent quality of all the products and once again thank you to all the team'. (Mr and Mrs P., Hassocks, June 2012).
'We are entirely satisfied with the completed installation and appreciate quality of the workmanship and attention to detail which we note has been maintained over the years we have engaged HKS for our interior work. We appreciate the courtesy and cooperation shown by all the craftsmen who visited us during the course of work - Phil, Piers, Joe were unfailingly helpful - and this has contributed greatly to our satisfaction with the finished job.' (Mr P., Hastings, May 2012)
'It's all working beautifully. I've been very impressed with David's work and the quality of the products. (Miss A., Haywards Heath, April 2012).
'I just wanted to say thankyou to Chris, Roy and Nick for looking after us so well. We absolutely love our new kitchen. (Mr and Mrs H., Hastings, April 2012).
'We just wanted to write and thank you for the excellent service we have received from HKS from design all the way through to completion.
Firstly, we would like to mention Chris, the fitter who did an exceptional job in fitting the kitchen. His attention to detail was second to none and the finish is of an exceptional standard. Nothing was too much trouble and he even came along on Saturday and Sunday to do some finishing off work prior to the tiling commencing on the Monday.
Secondly, Darren the tiler also did a fantastic job. He also paid great attention to detail and made sure that we were able to navigate round the kitchen to the back door every day when he left so that Hamish could go out in the garden!
Both Chris and Darren were left in our home whilst we went off to work each day. At no time were we worried as they were both extremely professional and treated our home with the utmost respect.
We would have no hesitation in recommending HKS or the services of either Chris or Darren, for whom we would be more than happy to provide a reference for if any of your clients so wished. (Mr and Mrs G., Plumpton Green, March 2012).
'I am pleased with the work you have done, and the products used seem to be excellent. Will you please thank Chris for me, he is a first rate worker, very clean and tidy and also an excellent craftsman'. (Mr S., Blackboys, March 2012).
'As per my phone call, please pass on our thanks to the electrician who installed the two heated towel rails in the bathrooms. The work was executed in an immaculate manner....not a trace of drilling or any dust. We are delighted with the work. Great job.' (Mr and Mrs M., Forest Row, March 2012).
'Just a little note to thank you so much for taking such care with organising my kitchen installation. The whole process went so smoothly and I appreciate the personal service, and what a lovely surprise to receive the beautiful flowers at the end, such a nice gesture.
I was very impressed with the whole team who were involved from start to finish, they were very professional and clearly take price in their work, which resulted in a beautiful kitchen for me! Many thanks to all of them.
I am enjoying my new kitchen and I have had many compliments. I would definitely recommend HKS to anyone, I will come back again- bathroom next! Many thanks. (Mrs D., Eastbourne, February 2012).
'We are extremely pleased with the work done, and thank Gary and Phil for their organisation of the project and Mark for installing both the tiling and the sanitaryware so meticulously.' (Mr S., Mannings Heath, January 2012)
'We have just enjoyed our first Christmas in our brand new HKS kitchen and want to thank you all for your wonderful support and expert workmanship during our kitchen installation. We are delighted with the new kitchen, under-floor heating and our super fridge freezer and cooker. I will not hesitate to sing your praises to all my friends and colleagues.
HKS helped to make what could be a bit of a major upheaval in my life into a fairly relaxed event, helped by good communication throughout and wonderful workmanship - especially Roy the fitter and all rounder (!!) and Joe the marvelous tiler. Thank you to John Haining the kitchen designer as well. May I take this opportunity to wish HKS a great 2012!' (Mr and Mrs H., Eastbourne, January 2012).
'Thank you for the lovely flowers which arrived yesterday. We are so pleased with the kitchen.' (Mr and Mrs D., Bolney, December 2011).
'I have today made the final payment for our kitchen worktops. They look fantastic. We are very pleased with all the work carried out. Once again thank you for a brilliant service.' (Mr and Mrs C., Hailsham, December 2011).
'We would like to take this opportunity to thank the whole team for the quick and efficient way the process was handled, and the end result achieved. We are more than happy with our new bedroom. We felt very comfortable, from the moment we walked into the showroom and met Nigel with the offer of tea, and no pressure. We enjoyed the planning stage and seeing the drawings of the images in our heads, come to life. So a big thank you to Nigel.
Thank you, to you Phil for keeping an eye on things and acting so quickly on any little worries. A big thank you to Chris who is a true craftsman and just got on with it, as did Mick, who has such pride in his work. What a team, thank you so much!' (Mr and Mrs W., Hailsham, November 2011).
'Thank you for the beautiful flowers I received at the weekend. I am very pleased with the finished work.' (Mr W., Tunbridge Wells, November 2011).
'We would like to place on record how pleased we are with our fitted bedroom, new cloakroom and the bedroom vanity unit. We must say how pleased we were again with Mark's workmanship with his great attention to detail. Nothing is too much trouble for him. Thank you.' (Mr and Mrs S., Petts Wood, November 2011).
'Dear HKS, We are very pleased with the new basin unit and would like to compliment Mark on his first class work. Thanks to you all.' (Mr and Mrs G.,Haywards Heath, November 2011).
'We would like to thank you and all involved wih the recent installation of our en-suite bathroom - we are very pleased with the results. Your company certainly has a professional team covering the initial consultation and design through to planning and installation. We particularly wish to express our apprecication to our fitter Mark, who clearly takes great pride in his work which is reflected in the exceptionally high quality of the end result. We would have no hesitation in recommending your firm to anyone looking to have a new bathtoom installaed'. (Mr and Mrs D., Lindfield, September 2011).
'I would like to thank everybody involved in the installation of my kitchen. Everyone was promt, pleasant to be with and the standard of work very high.' (Mrs. W., Lindfield, August 2011).
'Dear Lloyd, I just wanted to get in touch to say how pleased we are with the work HKS has done in our house. We like the kitchen, bathrooms and cloakroom very much and they have been admired by visitors. The service HKS has provided has been excellent, from the designs through delivery to installations. Everyone we met from the company was friendly and positive, and the installations caused as little disruption as possible. Malcolm, Mark and Phil were a pleasure to meet and so efficient and good at their work.' (Mr and Mrs G., North Chailey, August 2011).
'Please pass our thanks once again to Malcolm who did a first class job.' (Mrs G., Wannock, July 2011).
'I just wanted to let you know that as a result of your help we have ordered and received the part we needed and fixed our PHOENIX mixer tap!
I have to say that your after sales service is absolutely second to none and I really can't think of many other companies that would be as innovative and helpful as you in solving a customer' problem whose major spend was 13 years ago!
If I had your director's /owner's name I would have copied them on the email. As it is, I hope you will forward or show them this email because you really should be applauded for the way you do your job.' (Mrs H., July 2011)
'This is just a note to let you know that Eline and I are absolutely delighted with our new kitchen. We would like to thank you for what you did to ensure that any issues along the way were addressed. The end result is a kitchen we are very proud of. Needless to say, Roy is a kitchen installer of great experience and he made a very good job of putting everything together in an expert way. Nick Rust was always very friendly and helpful and went out of his way to make sure we had what we needed. I would also like to make a special mention about Darren the floor tiler. He is a perfectionist who takes great pride in his work and goes out of his way to please. The care with which he measures out the rooms and laser-checked all the levels was fascinating to watch. The resulting floor is truly superb. A more polite and friendly person one could not hope to meet and it was a pleasure to have him in the house.' (Mr and Mrs W., Friston, July 2011).
'We are delighted with the finished product and would particularly like you to pass on our thanks to the instaler Roy, who was very efficient, polite and cautious in his work. Thanks once again.' (Mr and Mrs W., Heathfield, July 2011).
'Thank you for fitting the new bathroom which is to a high standard and all we wished for. I would like to commend Neil for his quality of work.' (Mr H., Battle, June 2011).
'Your service was exemplary and highly commendable. Thank you again.' (Mr G., Rusper, May 2011).
'We are delighted by the bathroom designed by Lloyd in the Haywards Heath Branch, especially our ensuite' (Mr and Mrs K., Burgess Hill, April 2011).
'May we take this opportunity to thank all your staff for their help and advice. Our new kitchen looks wonderful' (Mr and Mrs R., Eastbourne, March 2011).
'Thank you very much for creating our beautiful new kitchen'. (Mr and Mrs S., March 2011).
'We are indeed pleased with the results and especially the quality of the workmanship and care taken at making as little mess as possible. Tim in particular deserves a mention, not only the care and quality of his work but his care and consideration in the way he carries it out.' (Mr and Mrs R., Ardingly, March 2011).
'We would like to take this opportunity to thank you and your team for helping us create our dream bedroom. From the vision you created for us at the beginning right through to the planning of the installation by Phil and then the incredible attention and skill shown by Malcolm in the actual installation has left us with a stunning looking room.' (Mr and Mrs S., Battle, March 2011).
'Thank you for the excellent work done by everyone involved with the contract and especially John, Nick and Roy.' (Mrs G., Lewes, March 2011).
'To all at HKS, We would like to thank you for everything in making our new en-suite and fitted bedroom run so well. Both your fitters Mark and Dave were very professional and a pleasure to have in our home. Please also thank Ben, who too was always reliable and extremely thorough in all his work. We are absolutely delighted with both rooms! With many thanks once again and hopefully we will do business with you again in the future.' (Mr and Mrs P., Maresfield, March 2011)
'We wanted to express our thanks for the complete service we received from HKS. From the time you came to design our kitchen, through to choosing our kitchen and especially during the fitting, we were impressed by the professional way in which the works were carried out. We are very pleased with the final result and are now getting used to the changes! Please could you pass our thanks to all those involved in the whole process, particularly Malcolm the fitter- he dealt with the issues of walls which weren't straight etc in a calm and methodical manner, not easy we know!!' (Mr and Mrs T., Westham, Feb 2011).
'Many thanks for all the help, especially the Eastbourne branch, and Roy for the finished results of the bedroom. We are very pleased with it all'. (Mr and Mrs O., Bexhill-on-Sea, Feb 2011).
'May I ask you to pass on our thanks to all members of the HKs team for their help and hard work in desigining and delivering a lovely kitchen. My wife and I are really delighted with it'. (Mr and Mrs S., Brenchley, Jan 2011).
'We are very pleased with the finished bathroom' (Mr and Mrs K., Horsham, Jan 2011).
'I am thrilled with the new kitchen. It is great- thank you to all' (Mr and Mrs C., Ringmer, Jan 2011).
'Just a note to say how delighted we are with our completely revamped new kitchen and we would have absolutely no hesitation in recommending HKS to anyone wanting a professional job done. From Gary Sparks in sales in the Haywards Heath store, to Phil Irwin who oversaw the project and knew exactly what was going on all the time. We have had nothing but admiration for the whole team of work people, starting with the plasterers, then to the wonderful Malcolm (fitter) who managed to get to us even though the weather was atrocious for much of the time, to the granite fitters and finally Ben who did a great job of all the electrical work including staying on far beyond normal hours. Many thanks for a job superbly well done.' (Mr and Mrs C., Lindfield, Jan 2011).
'A very belated note to thank you very much for designing our new kitchen and installing it on time. The design incorporated some new features which has made storage and access much easier than before and it is now a joy to be in the kitchen rather than a chore. The installation went perfectly and this was largely due to the hard work and dedication of Dave your installer. Dave was a pleasure to have around and made every effort to make sure we were happy with the progress of the kitchen at every stage. We would have no hesitation to recommend HKS to prospective clients and are very happy for you to use this letter as a reference for prospective clients. (Mr and Mrs B., Sutton, West Sussex, November 2010).
'We have read a number of letters of commendation about your company and the product and service provided, but having experienced it for ourselves we have to say that the half has not been told. We consider HKS to be a truly exceptional company and particularly commend Davina, John, Dave and yourself for the excellent service we have been given.' (Mr and Mrs C., Tunbridge Wells, November 2010).
'Please pass our regards to Nigel for his great design, to Phil for managing the project, to Ryan for his help with our ancient electrical system and especially wonderful Malcolm, for whom nothing was too much trouble. Everyone remarks on how gorgeous the kitchen is, keep up the good work.' (Mr and Mrs W., Mayfield, November 2010).
'I am writing to thank you and your team for the completion of our bathroom and cloakroom. Nigel's design has worked out very well making our bathroom look quite spacious in a room which we always thought of as small. Tim and his team have done an excellent job and we are very pleased with the result. We appreciate everyone's attention to all the details which makes such a difference.' (Mrs L., Tonbridge, October 2010.)
'Now that our new bathroom is complete, I am writing to thank you and all the team at HKS for everything you have done to turn our bathroom into such a beautiful room. We are absolutely delighted with the final result. For a project which inherently comes with a fair amount of disruption, everything ran very smoothly and was managed very professionally (Mr and Mrs L., Crowborough, September 2010).
'Just a note to say thank you for fitting my lovely kitchen, and for the flowers, a very kind thought. Your service was very efficient, and your technicians were superb (I have told Greg and Joe how much I appreciate their work). (Mrs B., Battle, September 2010).
'I am writing to let you know how delighted we are with our Edwin Loxley hand-painted kitchen which you supplied and installed during April/May/June 2010. We are now the envy of our family and friends and have been enjoying the kitchen immensely.
I would like to thank, in particular, Nigel for his patience and expertise in brining our plans to life, Dave (the fitter) who is a true craftsman and very skilled. Dave was ably assisted by Dave (the electrician) who did an excellent job with our lighting plan etc. I would like to mention the very professional work done by the granite fitters and the hand-painter (Mark) whose efforts really brought the kitchen to life. Thanks also to Phil for overseeing everything so smoothly, Sue in the studio and Mel and Simon who delivered everything and cleared away so tidily.
This was, by far, the largest and most expensive project we have undertaken and we are relieved and grateful that it turned out exactly as we hoped. We did a lot of research before we setlled on an Edwin Loxley kichen and HKS for the project and we have not been disappointed' (Mr and Mrs V., Battle, September 2010).
'We are very pleased with our new kitchen and would be grateful if you could pass on our thanks to John and Davina in the Eastbourne Office as well as the fitter and tiler for their excellent work. We would certainly contact HKS should we require any other home improvements in the future' (Mr and Mrs H., Bexhill-on-Sea, August 2010).
'Thank you, a job well done' (Mrs A., Eastbourne, August 2010).
'Many thanks for the flowers and the excellent installation by Roy' (Mrs W., Eastbourne, July 2010).
'My wife and I are delighted with the new bathroom, and as always, we have had excellent service from HKS. We would like to thank Chris for her great design, and for the support she and Pauline have given us. They have both been exceptionally helpful, pleasant and efficient at all times. Our special thanks go to the team of fitters, particularly John and Joe who have both done such a brilliant job. John's plumbing skills continue to amaze me! Last but not least, we would like to thank Nick for his great organising skills and his ability to keep everyone in order! Once again, our sincere thanks to the whole HKS team' (Dr B., Hastings, May 2010).
'Dear Nigel and Team, I will try and get this letter of appreciation onto one page! ALL the chaps who worked so hard getting our kitchen ripped out and inserting a new one deserve a special mention- as I said to Phil, every trade was caring and professional - for example Ryan (the electrician) using a spirit level to make sure the light switches were absolutely bang-on 'level'. Dave (the fitter) was brilliant and made it all happen. I have never seen walls and a ceiling plastered so smoothly in my life, billiard table smooth, thanks to Stuart,